LFT Fiber offers Everyday Price (EDP) internet services, meaning the advertised price is not a promotional rate and remains consistent unless modified by LFT Fiber. There are no long-term contracts or data caps. The EDP packages include symmetrical speeds of 500 Mbps or 1 Gbps.Customers may upgrade or downgrade their package at any time. Customers may terminate service at any time by contacting LFT Fiber. LFT Fiber may terminate service 30 days after the due date if unpaid. No early termination fees apply. Changes to standard pricing will be communicated to customers in advance. The advertised price excludes taxes, fees, andoptional services such as Wi-Fi service or professional installation. Accepted payment methods include credit/debit cards, checks, money orders, and wire transfers. Bills are due 30 days from the invoice date. A 5% late fee applies after a 5-day grace period. Non-payment may lead to service suspension. It is understood that the customer has reviewed and has agreed to the Terms and Conditions of LFT Fiber’s Residential Subscriber Agreement (posted at lftfiber.com). All terms of this offer will be withdrawn at such point that the customer initiates termination of any or all services.
Customers may be eligible for self-installation at no additional cost if their location qualifies. Thisi ncludes setup of a wireless router(s) and/or ConnecTV set-top box(es). Customers are responsible for correctly setting up the provided equipment. LFT Fiber is not liable for any issues arising from improper setup. If a self-install attempt is unsuccessful, professional installation may be required, subject to a one-time installation fee. LFT Fiber determines address eligibility for self-installation. It is understood that the customer has reviewed and has agreed to the Terms and Conditions of LFT Fiber’s Residential Subscriber Agreement (posted at lftfiber.com). All terms of this offer will be withdrawn at such point that the customer initiates termination of any or all services.
If self-installation is unavailable or unsuccessful, professional installation will be required. This includes setup of the wireless router and ConnecTV set-top box and basic configuration for upto five (5) connected devices. A one-time installation fee applies. LFT Fiber schedules installation appointments based on availability and requires the customer to be present.Installation includes setup, testing, and verification of connectivity. Additional wiring or in-home modifications are not included. It is understood that the customer has reviewed and has agreed to the Terms and Conditions of LFT Fiber’s Residential Subscriber Agreement (posted at lftfiber.com). All terms of this offer will be withdrawn at such point that the customer initiates termination of any or all services.
Customers may lease a router from LFT Fiber for an additional monthly fee. The optional Wi-Fiservice includes professional setup, troubleshooting assistance, and equipment replacement ifneeded. Setup assistance for up to five (5) connected devices is included. 24/7/365 local phone support is available for Wi-Fi-related concerns. Customers using their own equipment are responsible for compatibility and are not eligible for technical support. Wi-Fi extenders are available for an additional monthly fee.All LFT Fiber-provided equipment remains LFT Fiber property and must be returned uponservice termination. Customers are responsible for damage beyond normal wear and tear. It is understood that the customer has reviewed and has agreed to the Terms and Conditions of LFT Fiber’s Residential Subscriber Agreement (posted at lftfiber.com). All terms of this offer will be withdrawn at such point that the customer initiates termination of any or all services.
The "Connection Essentials" Internet Plan offers affordable, high-quality internet service to qualifying residential customers within the LUS Fiber service area. The following terms and conditions apply:
Eligibility
The "Connection Essentials" plan is available to residential customers who participate in eligible government assistance programs, such as SNAP, WIC, certain Public Housing programs, National School Lunch Program, Pell Grant recipients, Veterans Pension, Tribal programs, Supplemental Security Income (SSI), or applicable state Medicaid programs. Customers must provide proof of eligibility at the time of sign-up and verify eligibility on an annual basis. Additionally, LUS Fiber reserves the right to request proof of eligibility at any time while a customer is receiving this plan. To be eligible, applicants must not have an active LFT Fiber account and must not have had service within the past 90 days. Customers who no longer meet the eligibility criteria or fail to provide requested proof will be required to select a different LUS Fiber plan to continue service.
Package Details
The "Connection Essentials" plan provides internet speeds 60 Mbps download and 60 Mbps upload for $25 per month, with unlimited data usage and no overage fees. Customer premise equipment is included at no additional cost. A one-time installation fee of $49 will be charged at the time of service activation.
Pricing and Billing
The monthly price of $25 does not include applicable taxes, surcharges, or other fees, which may vary and are subject to change. If services are added, changed, or canceled mid-billing cycle, prorated charges may appear on the customer’s bill. After any promotional period, regular rates apply as published on the LUS Fiber website. Customers must pay bills on time to maintain service, as late payments may result in suspension or disconnection.
Data Usage
The "Connection Essentials" plan includes unlimited data with no overage fees. However, internet speeds and performance may vary based on network traffic, customer equipment, and other factors beyond LUS Fiber’s control.
Policies and Restrictions
LUS Fiber reserves the right to modify pricing, packages, and terms as needed, with advance notice provided to customers. Internet speeds and uninterrupted or error-free service cannot be guaranteed, as performance may vary due to location, equipment, and network conditions. Customers may cancel their service at any time, but any rented or provided equipment must be returned to avoid additional charges.
Support and Additional Information
To qualify for the "Connection Essentials" plan, customers must call and speak with a customer service representative at 337-484-1297 or visit one of our service centers.
It is understood that the customer has reviewed and has agreed to the Terms and Conditions of LFT Fiber’s Residential Subscriber Agreement (posted at lftfiber.com). All terms of this offer will be withdrawn at such point that the customer initiates termination of any or all services.
LUS Fiber offers an Inside Wire Maintenance Plan to LUS Fiber residential customers, known as our Protection Plan. Under this plan, an LUS Fiber representative will identify and repair wiring issues as they relate to your video, Internet or phone services provided by LUS Fiber. If it is determined that LUS Fiber cannot troubleshoot a problem you are experiencing via phone and a visit to your home is needed, in many instances, your Inside Wire Maintenance Plan subscription may cover the cost to repair your connection.
The following Terms and Conditions apply to your Protection Plan agreement. LUS Fiber will make reasonable efforts to repair your internal wiring that is covered by this plan. Such wiring includes: LUS Fiber offers an Inside Wire Maintenance Plan to LUS Fiber residential customers, known as our Protection Plan. Under this plan, an LUS Fiber representative will identify and repair wiring issues as they relate to your video, Internet or phone services provided by LUS Fiber. If it is determined that LUS Fiber cannot troubleshoot a problem you are experiencing via phone and a visit to your home is needed, in many instances, your Inside Wire Maintenance Plan subscription may cover the cost to repair your connection.
a. Inside telephone wiring that runs from the LUS Fiber box on the outside of your home to the telephone wall outlets/telephone demarcation point(s) in your home. All other telephone wiring not falling within the above description is not covered.
b. Video service wiring, running from the LUS Fiber box outside of your home to coax wall outlet(s)/video demarcation point(s) inside your home. All other video wiring not falling within the above description is not covered.
c. Internet wiring from the LUS Fiber box on the outside of your home to the internet wall outlet/internet demarcation point in your home. All other internet wiring not falling within the above description is not covered.
If it is determined that access to wiring inside of walls is needed in order to make repairs such access must be provided by the residential customer to the LUS Fiber technician. LUS Fiber technicians will not punch or cut through walls to access wiring. Gaining access to wiring inside of walls must be paid by the customer and not LUS Fiber. If it is determined, while the technician is at your home, that access within the walls is necessary in order to do the repairs, the repair process will be halted and rescheduled after access has been created.
The following is a list of items not covered by the LUS Fiber Protection Plan:
a. Any issues or conditions that existed before installation of LUS Fiber at the premises.
b. Phone wiring from the phone jack to the telephone.
c. Existing jacks for internet, video or phone that are not considered up to industry standards (to be determined at the sole discretion of the LUS Fiber technician.)
d. Customer-owned equipment, including, but not limited to: VCR’s, DVD players, televisions, telephones, answering machines, non-LUS Fiber set-top boxes, sling boxes, modems, computers, computer monitors, routers, etc.
e. Any wiring for phone, internet and video that is beyond any of the service demarcation point(s) and located outside of your home, and not covered elsewhere in this Maintenance Plan.
f. Any wiring that LUS Fiber deems inaccessible.
g. Wiring between apartment buildings or other multiple tenant dwellings.
h. Outlets not associated with the provision of LUS Fiber services
i. Outlets utilized to provide electricity to any device
j. Damages incurred as the result of a natural disaster, fire, negligence, storm, and person or animal-inflicted damage.
k. Any type of installations or changes that are considered part of the initial installation set–up and/or an upgrade in services.
If an LUS Fiber service call is set up and the LUS Fiber Technician finds that your issues are not covered by your Protection Plan subscription, you will be billed at the regular hourly rate for repairs, with a minimum of one hour billed. LUS Fiber may, at any time, decide to discontinue offering this plan to customers with a 30-day written notice to those who subscribe to the plan.
LUS Fiber shall not be liable for any injuries to persons or property arising out of installations, maintenance or repairs performed in connection with any product or service offered under this Plan, nor shall LUS Fiber be liable for any other damages including, but not limited to, indirect, incidental, special or consequential damages, arising from the customer's use or inability to use such inside telephone wire, cable wire, internet wire, telephone jacks or cable outlets. In the event that LUS Fiber diagnoses a problem that is not covered by this Plan, and the customer requests further work be performed by LUS Fiber to correct said problem, and LUS Fiber agrees to perform said further work, then LUS Fiber will bill and customer shall pay the then-effective LUS Fiber rate for such further service work. LUS FIBER EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES RELATED TO ANY AND ALL PRODUCTS AND SERVICES PROVIDED PURSUANT TO THIS PLAN. THIS DISCLAIMER EXPRESSLY INCLUDES, BUT IS NOT LIMITED TO, DISCLAIMER OF ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. LUS FIBER'S LIABILITY UNDER THIS PLAN IS LIMITED TO THE AMOUNT PAID UNDER THIS PLAN.
If you are not the owner of the property where LUS Fiber will perform these services, you hereby warrant and represent that you have obtained all necessary permissions from the owner of the building and you will indemnify LUS Fiber from any liability arising from a breach of the representation and warranty.
Last modified 2018-10-30
The Refer-a-Friend discount offer is available to new and existing LUS Fiber business and residential customers. Referring and Referred customers will each receive 5 nonrefundable/non-transferable credits of $10 each over 5 consecutive LUS Fiber billing cycles, totaling $50. Bill credits are not redeemable for cash. Referred customers taking advantage of this offer must agree to a 12 month commitment with an early termination fee (ETF) of $100. Referred customers must sign up for service using the LUS Fiber customer service phone number (337-993-4237) or by visiting one of the Customer Service Centers located at 1875 W. Pinhook Rd. or 2701 Moss St. In order for both parties to be eligible for the discount, the Referred customer, at the time of sign up, must provide the Customer Service Representative with the name and account number of the Referring LUS Fiber customers. The Referring customer’s account must be in good standing in order to take advantage of the credit. Hard-disconnected customers for non-payment within the past 30 days are not eligible for this promotion. Customers who previously had a customer-initiated disconnect will be eligible. Hard disconnected customers won't be eligible until 30 days after they were disconnected and their account is paid in full. Also, they will pay an ETF equivalent to $100 plus the amount of credits they received if they get hard disconnected again within 12 months of taking advantage of the Refer-a-Friend program. The amount of bill credits may not exceed customer’s total monthly bill. Any balance exceeding customer’s monthly charge will be carried forward on that LUS Fiber customer’s bill until all credits are exhausted. Once a Referred customer has signed up and is installed, they may then refer other customers under this promotion. Allow 2 to 4 weeks after activation for credits to post to accounts. This offer does not apply to service upgrades. LUS Fiber employees and subcontractors, their family and those living within their immediate household, are not eligible to participate in the Refer-a-Friend program. Determination of program eligibility and qualifying referrals, as well as any expectations, are at the sole discretion of LUS Fiber. Cancellation of service voids all remaining credits associated with that referral. LUS Fiber reserves the right to verify and adjust credits at any time prior to the following posting and redemption. This offer may be combined with other promotional or discount offers from LUS Fiber. Accounts must be active and in good standing, as determined by LUS Fiber in its sole discretion, to receive credits. LUS Fiber reserves the sole right to modify, suspend, or cancel this referral program at any time without notice. Programming, pricing and terms are subject to LUS Fiber Residential and Business Subscriber Agreement. Other restrictions may apply.
Last modified 2020-03-24
The Military Discount offer is available to all active Military personnel, members of the National Guard and Reserves, Veterans and Retired service personnel other than those dishonorably discharged, and the Spouses of all eligible persons, whether they are new or existing LUS Fiber business or residential customers. Eligible customers will receive a one-time discount of $20 per service upon verification of eligibility up to a maximum discount of $60. “Service” is defined as Internet, connecTV or Fiber TV, and phone. Discounts are not redeemable for cash. Eligible customers taking advantage of this offer must agree to a minimum 12-month commitment with an early termination fee (ETF) of $100 or greater. Eligible customers must first sign up for service using the LUS Fiber customer service phone number (337-993-4237), by visiting one of the Customer Service Centers located at 1875 W. Pinhook Rd. or 2701 Moss St., or already be a customer in good standing. Military Discount cannot be activated and applied to their account until the customer presents - in person - one of the following at an LUS Fiber Customer Service Center: Common Access Card (CAC), Uniformed Services ID Card, Veteran Identification Card/Veteran Health Identification Card (VIC/VHIC), State-issued ID or Driver’s License with Veteran designation, DD-214, or NGB-22. All forms of identification must be current and/or original documents or certified/official copies; no photocopies may be accepted. Customers disconnected for non-payment within the past 30 days are not eligible for this promotion. Customers who previously disconnected services will be eligible as long as that disconnect was not due to non-payment. Customers disconnected for non-payment won't be eligible until 30 days after past due balances are paid in full. Customers using this promotion are subject to a $100 ETF if services are disconnected due to non-payment within 12 months after the discount is applied. The amount of discount may not exceed customer’s total monthly bill. Any balance exceeding customer’s monthly charge will be carried forward on that LUS Fiber customer’s bill until all credits are exhausted. Determination of program eligibility is at the sole discretion of LUS Fiber. Cancellation of service voids all remaining credits associated with the discount. The Military Discount may not be combined with other promotional or discount offers from LUS Fiber, with two exceptions: the discount may be paired with a bundled promotion and the Refer-a-Friend promotion. The customer may add any additional services to their account in order to qualify for the offer. LUS Fiber reserves the right to modify, suspend, or cancel this discount at any time and without notice. Programming, pricing and terms are subject to LUS Fiber Residential and Business Subscriber Agreement. Other restrictions may apply.
